![]() This way, you can disprove a customer’s falsehoods and make sure you don’t have to lose your hard-earned money. With package tracking, you can know for sure that the shipping company you operate through was able to get the package there on time and in good condition. If the shop doesn’t have a status tracker to prove that the item was shipped, they may end up losing money or have to send out another item for free – even if they did everything right. When something like this occurs, Etsy investigates the situation on the customer’s behalf and will ask the shop whether or not they sent the package and that it was the proper item. This is usually a tactic that they use to try and either get their money, get a perk from the shop owner, or get a second item for free. There are people out there who will claim they never received the products you sent them and demand a refund, even if that’s not the truth. One of the worst things a customer can do is lie about the status of your package. Otherwise, customers worry that the package hasn’t been shipped yet, or worse, was lost. ![]() Snowstorms or other severe weather can delay mail or shipments – so knowing that your package is sitting somewhere in Wisconsin to wait out the storm can sometimes give you peace of mind. Tracking a package is also great for customers when a package is delayed. This allows the customer to feel like their money wasn’t sent off into the unknown with no results.įurthermore, customers are more likely to buy from a shop that offers package tracking – as this is a great feature to have when you’re buying expensive, hand-crafted products from a small business owner. Like we said before, it is always awesome to know when your package is going to arrive at your home.Ĭustomers all across the nation like to go online and know where their package is through using a tracking number. ![]() While doesn’t explicitly tell sellers to add tracking, it is a good idea to keep that possibility in mind.įor avoiding negative reviews from customers, check out our article here!Ī successful small business comes down to the product and the customers, so make sure to have a lot of care and pride in your work! Communication and Happy Customers Many eCommerce sites encourage tracking packages for their online sellers. ![]() Not only do customers prefer to buy from shops that offer package tracking, but customers like to know where their package is and its estimated delivery time.Ĭommunication is critical, and so are happy customers! Does Etsy Encourage Tracking for Packages? However, it is good to remember that Etsy shop owners do like to add tracking to their packages, as it is good for the customer and good for their shop in the long run. This can be an added cost in regards to shipping your package through a specific company, and therefore Etsy shop owners do not have to add tracking information to their orders or shipments. How are Customers Protected When There’s no Tracking?ĭo Etsy Sellers Have to Offer Package Tracking?Įtsy sellers do not have to, nor are they required to, offer tracking on your package.Does it Cost More to add Tracking to Your Package?.Does Adding Tracking Cause More Work for Sellers?.Does Etsy Encourage Tracking for Packages?.Do Etsy Sellers Have to Offer Package Tracking?.
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